Warranty Replacement

This section describes the conditions and procedures for the replacement of warranted products purchased from holustorum.com.

1. Warranty coverage

Products purchased on holustorum.com are covered by a legal warranty for lack of conformity according to current legislation. The duration of the warranty varies according to the type of product and is specified in the data sheet of each item.

2. Conditions for Replacement

A product may be replaced under warranty if:

It has a manufacturing defect or conformity problem not caused by improper use

The claim is made within the warranty period

It is accompanied by proof of purchase (invoice or receipt)

3. Procedure for Requesting a Replacement

To initiate a warranty claim, follow these steps:

Contact our customer service department by email or contact form on the website, providing a detailed description of the problem and attaching pictures of the defective product.

After the claim has been assessed, you will receive instructions on how to return the product.

Once we have received and verified the product, we will replace it free of charge.

4. Replacement Timeframe

The product will be replaced as quickly as possible, usually within 14 working days of receipt of the defective product.

5. Warranty Exclusions

The guarantee does not cover:

Damage caused by misuse, negligence or unauthorised modifications

Normal wear and tear of the product

Accidental damage or damage resulting from adverse environmental conditions

For further information, please contact our customer service department via the channels available at holustorum.com.